Thank you for shopping at Norma Padel Jewelry. We want you to love your pieces as much as we do. If you need to make an exchange or return, here’s everything you need to know.
We accept exchanges within 7 days of receiving your order, provided that the item:
• Is unused
• Is in its original packaging
• Shows no signs of damage, wear, or handling
• Is not a final sale item
For hygiene reasons, earrings cannot be returned or exchanged. Personalized pieces and final sale items are also non-returnable.
If a refund applies, it will be issued as store credit. Refunds to the original payment method are only issued if you receive a defective item.
If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order and provide:
• Order number
• Photo of the defect or damage
• Photo of the packaging.
We will review your case and, if applicable, send a replacement at no additional cost.
The customer is responsible for return shipping costs for exchanges or returns.If the item arrived defective, Norma Padel Jewelry will cover the shipping costs.